Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator, and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Light Bulb Replacement
    5. Maintenance Requests
    6. Security
    7. Signage and Directory
    8. Storage
    9. Telecom Providers
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety System
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter in Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Elevator Malfunction

In the event of an elevator malfunction:

Remain calm. First try pushing the “door open’ button, indicated by the arrows pointing away from the button. If this works and you are released, please inform building management or security of the problem you experienced. If the door open button does not work, push the emergency call button near the bottom of the button panel. That will connect you to an officer at the security desk via intercom.

Please relay any important information to the security officer. Let them know if there is a medical emergency or if there is someone you would like them to contact. If you get disconnected you will need to push the button again. Security will immediately contact the elevator company to dispatch an elevator technician to release you as quickly as possible. They will also remain in contact with you until you are released.