Tenant Handbook

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Elevator Malfunction

In the event of an elevator malfunction:

Remain calm. First try pushing the “door open’ button, indicated by the arrows pointing away from the button. If this works and you are released, please inform building management or security of the problem you experienced. If the door open button does not work, push the emergency call button near the bottom of the button panel. That will connect you to an officer at the security desk via intercom.

Please relay any important information to the security officer. Let them know if there is a medical emergency or if there is someone you would like them to contact. If you get disconnected you will need to push the button again. Security will immediately contact the elevator company to dispatch an elevator technician to release you as quickly as possible. They will also remain in contact with you until you are released.




We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.


Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.


Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.


Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.